Frequently Asked Questions

What is your shipping policy?

Orders received will be processed within 24-48 hrs pending item availability and credit card verification. This excludes Saturday, Sunday and Holidays. We do not offer Saturday delivery.

Delivery within 5-7 business days.

What is your return/exchange policy?

Returns and exchanges are accepted on merchandise within 14 days of receipt for domestic orders and 21 days for US orders. Returned items must HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached and returned with package. Damages to or omission of this box from your return/exchange may result in a fee. Please complete the return/exchange portion of your invoice and include it with your package.

We only offer exchanges for the same item in a different color. Subject to item availability.

NOTE: Shipping, handling and customs charges are non-refundable

How do I return an item?

Simply follow the instructions on the Return/Exchange form included in your package. Securely pack and seal the return merchandise and include the completed return/exchange form in an appropriate shipping box or envelope, and send back to us using an insured service to the address below. (We cannot accept responsibility for packages that we do not ship ourselves).

Please send your return/exchange to:

HIPBAND FASHIONS
4541 PASSCHENDAELE RD SW
CALGARY, AB
T2T6C9

Email: info@hipband.com